Frequently Asked Questions
Everything you need to know about shopping with Lisboa Shop
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard delivery typically takes 3-7 business days, while expedited shipping arrives within 1-3 business days. Shipping costs are calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
Lisboa Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International delivery times vary by destination and typically range from 7-21 business days. Please note that customs duties may apply.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9:00 AM to 6:00 PM.