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Returns & Exchanges
At Lisboa Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
1
Initiate the Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
2
Prepare Your Package
Place the items in their original packaging with all tags attached to ensure they are protected during transit.
3
Ship the Item
Print your prepaid shipping label from the portal and drop off the package at any authorized courier location.
4
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing